General Terms and Conditions (GTC)
Article 1 – Scope of Application
In these general terms and conditions and on the website “Walkuere-porzellan.com” the private limited company Royal Tableware B.V., established in Amsterdam, the Netherlands, is understood to be meant.
Royal Tableware B.V.
Glaslaan 29A
9521 GG Nieuw-Buinen
KVK: 74860968
VAT: NL8600.53.349B01
These general terms and conditions apply to every contract concluded by the customer (hereinafter: “buyer”) with Walkuere-porzellan.com, as well as to every delivery between Walkuere-porzellan.com and the buyer. Any reference by the buyer to his own general or purchasing conditions and their applicability is expressly rejected by Walkuere-porzellan.com.
By placing an order, the buyer accepts to be bound by these general terms and conditions and declares that they have been made available to him in such a way that he is able to store them and that they are accessible for future reference. He further declares that he has read and understood these general terms and conditions.
The general terms and conditions can be sent upon request and may also be consulted at any time on the aforementioned website.
Article 2 – Conclusion of the Agreement
The agreement is concluded at the moment Walkuere-porzellan.com receives the acceptance of the offer by the buyer, either through a written confirmation of order or by placing an order directly on the Walkuere-porzellan.com website.
Walkuere-porzellan.com reserves the right not to accept orders (in whole or in part) without giving reasons.
The buyer who provides (name and address) details within the framework of the agreement guarantees that this information is correct, complete and up to date. The buyer is obliged to notify Walkuere-porzellan.com immediately of any inaccuracies in the payment details provided or mentioned.
Article 3 – Prices and Payment
The prices stated in the product offer – unless otherwise specified – include VAT, are in Euros and subject to printing and typographical errors. Prices are exclusive of shipping costs, which will be indicated separately.
The prices referred to in paragraph 1 will not be increased by Walküre after the agreement has been concluded, unless statutory measures make this necessary or the manufacturer/supplier increases prices in the interim. In such a case, the buyer is entitled to dissolve the agreement by means of a written statement addressed to Walküre.
Payment may be made using the payment methods specified and under the applicable conditions.
Article 4 – Illustrations and Specifications
Product images and the related specifications, dimensions and details shown on the Walküre website are prepared with the greatest possible care. Due to traditional manufacturing processes, however, the colour, size, etc. of the delivered product may differ slightly from these images or specifications. This shall not mean that the product is not conforming with the agreement.
Article 5 – Intellectual Property
All designs and models created by Walküre shall remain the property of Walkuere and may not be reproduced by the buyer without the express written permission of Walkuere.
The buyer guarantees that intellectual property rights will be respected.
Article 6 – Delivery of Online Orders
Walküre will exercise the greatest care when receiving and processing orders. The delivery times stated on the website are indicative only. The buyer may not derive any rights from these indications; they are not binding.
The place of delivery shall be the address provided by the buyer to Walküre.
Walküre is entitled to make partial deliveries, which may be invoiced separately.
Walküre shall execute accepted online orders with due speed after the conclusion of the agreement, but no later than within 20 working days. If delivery is delayed beyond these 20 working days, the buyer will be informed as soon as possible. A different delivery time may be agreed, or a different product may be delivered.
If an order cannot be executed or can only be executed in part, the buyer will be notified as soon as possible. In that case, the buyer has the right to dissolve the agreement (partially) free of charge.
In the event of dissolution pursuant to the previous paragraph, Walküre shall immediately refund any amount already paid by the buyer. The buyer shall not be entitled to any compensation.
The risk of damage to or loss of products shall remain with Walküre until the time of delivery to the buyer, unless expressly agreed otherwise. The burden of proof that a product is damaged or missing upon delivery rests with the buyer.
Article 7 – Delivery of Custom Orders
Walküre will always strive to deliver on the delivery date agreed with the buyer. If, due to unforeseen circumstances in the production process, this delivery date cannot be met, a satisfactory solution will be sought in consultation with the buyer. An order for custom products that have already entered production cannot be cancelled.
The place of delivery shall be the address provided by the buyer to Walküre.
The risk of damage to or loss of products shall remain with Walküre until delivery to the buyer, unless expressly agreed otherwise. The burden of proof that a product is damaged or missing upon delivery rests with the buyer.
Article 8 – Cooling-off Period and/or Right of Withdrawal for Online Orders
After the product has been received by the buyer or a third party designated by him (not the carrier), the buyer has 14 days to withdraw from the agreement without giving reasons. This period commences on the day after the product, or in the case of a partial delivery, after all products/parts of the order have been received by or on behalf of the buyer.
To exercise the right of withdrawal, the buyer must notify Walküre of his decision by means of an unequivocal statement (e.g. in writing by post or by e-mail).
The buyer shall subsequently return the products as soon as possible – but no later than 14 days after the declaration referred to in the previous paragraph – in the manner specified by Walküre.
Products must be returned by registered mail in the original packaging (including accessories and accompanying documentation), with the original or equivalent protective material, and in the condition in which the buyer received them, i.e. undamaged and unaltered. The direct costs of returning the products shall be borne by the buyer.
During the cooling-off period the buyer shall handle the products and their packaging with care. He shall only unpack or use the products to the extent necessary to determine whether he wishes to keep them.
After a valid withdrawal, Walküre shall refund the amount paid by the buyer (including the initial delivery costs) within 14 days after receipt of the withdrawal statement. Walküre may withhold the refund until it has received all products back.
Article 9 – Retention of Title
Walküre retains title to all products delivered until such time as all claims arising from the relevant agreement or from a previous or subsequent similar agreement (including interest and/or costs) have been paid in full.
Article 10 – Warranty and Conformity
Walküre guarantees that the products it supplies comply with the statutory requirements of usability, reliability and durability as reasonably intended by the parties to the agreement.
The buyer is obliged to check (or have checked) the delivered product(s) immediately upon receipt. Should it appear that a product delivered is incorrect, defective or incomplete, the buyer must notify Walküre of these defects as soon as possible after discovery, but at the latest within 8 days, using the method specified on the website. Any returned products must be sent by registered mail in the original packaging (including accessories and documentation), in the condition in which the buyer received them, and in the manner specified by Walkuere.
If it appears that the delivered product(s) do not comply with the agreement, Walküre shall replace or repair them free of charge or make a written arrangement with the buyer regarding compensation.
The buyer cannot invoke the warranty if the delivered products have been exposed to abnormal conditions, if the buyer has not properly maintained them, if they have been handled contrary to Walküre’s instructions or user manual, or if the buyer or third parties have repaired or modified the delivered products.
Article 11 – Liability
Any liability of Walküre for damages is excluded, including additional compensation of any kind, compensation for indirect or consequential damages, or damages due to loss of profit, except in cases of intent or deliberate recklessness on the part of Walküre.
Walküre shall not be liable for errors and/or negligence on the part of its suppliers, subcontractors or agents.
If, for any reason not attributable to the buyer, the buyer is unable to accept delivery of a product because the requirements specified in Article 2(3) have not been met, Walküre shall not be liable for any resulting damages and shall not be obliged to provide a replacement product.
The liability of Walküre and thus the amount of compensation shall always be limited to the invoice amount of the products concerned or (at the discretion of Walküre) to the maximum amount paid out in the relevant case by Walkuere’s liability insurance.
The provisions of this article do not affect Walküre’s statutory liability under mandatory provisions of law.
Article 12 – Complaints Procedure
Complaints about the execution of the agreement must be submitted to Walküre within 8 days after delivery, fully and clearly described, via info@walkuere-porzellan.com, by telephone, or through Walküre’s customer service department.
Complaints submitted to Walküre will be dealt with within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Walküre shall reply within this period with an acknowledgment of receipt and an indication of when the buyer may expect a more detailed response.
Article 13 – Final Provisions
Should any provision of these terms and conditions be declared null and void or unenforceable, the remaining provisions shall remain in force. In such a case, the parties shall agree on an alternative provision that approximates the original provision as closely as possible.
All agreements between Walküre and the buyer to which these terms and conditions apply are governed exclusively by Dutch law.
To the extent permitted by law, all disputes shall be submitted to the competent court in Assen.
Last updated: July 2025
